Neuro Code warranty: terms and conditions.

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What does a Neuro Code warranty cover?

Neuro Code warranty covers the repair or replacement (at our discretion) of your device if it is found to be defective due to faulty materials or workmanship within the warranty period.

If any part is no longer available (e.g. particular colour or model variations), Neuro Code will replace it with a functional replacement part.

What isn’t covered by a Neuro Code warranty?

Neuro Code devices are designed and constructed for continual high performance in normal domestic settings. If a device is used in the way it’s intended and it breaks down within the guarantee period, it’s our responsibility to repair or replace it.

There are, however, some circumstances in which a warranty doesn’t cover the repair or replacement of a machine. These aren’t hidden in the small print. Here’s what isn’t covered:

Normal wear and tear, including parts that might wear out over time (e.g. ear pads, leather components, batteries, coverings etc.).
Accidental damage
Damage as a result of use not in accordance with the user manual.
Damage from external sources such as transit, weather, electrical outages or power surges.
Failures caused by circumstances outside of Neuro Code’s control.
Faults caused by:
Negligent use, misuse, neglect or careless operation of the device;
Use of the device which is not in accordance with User Manual;
Use of a device for anything other than normal usage purposes.
Use of parts not assembled or installed in accordance with the instructions of Neuro Code.
Use of parts and accessories which are not original Components.
Faulty assembly or installation (except where carried out by Neuro Code).
Repairs or alterations carried out by parties other than Neuro Code.

If you have any questions about what a warranty covers, we’ll be happy to help. You can Email us at (Open 10am – 5.30pm Monday to Friday. Closed on Saturdays, Sundays and public holidays.)

What are the terms and conditions of the warranty?

The terms and conditions of Neuro Code warranty are as follows:

The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).
You must provide proof of delivery / purchase before any work can be carried out on your machine under the warranty. Please note that without this proof any work carried out will be chargeable. Please keep your purchase receipt or delivery note.
All work will be carried out by Neuro Code.
Any parts which are replaced will become the property of Neuro Code.
The repair or replacement of your machine under warranty will not extend the period of the warranty.

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